ADA Accessibility : The Palladium

Main Stage General info on ADA section (Accessible seating/Companion Seating) –

Patrons access the ADA section via our accessibility entrance, which is located on the side of the building. Upon arrival to the venue, Patrons may express to venue staff that they’d like to use the ADA section, and our staff will guide them through that entrance. This entrance is located a very short distance away from the ADA section. Our main bar and artist merchandise areas are located within close proximity to the ADA section, and are mobility aid accessible.

PARKING –

There are multiple privately owned lots on Main street, with handicapped accessible parking spaces that are very close to the Palladium’s main entrance. We recommend the lot located underneath the building’s iconic smiley face mural, as that will provide easiest access to the venue, and does not require any street crossings. Address for that lot: 33 Martin Luther King Jr Blvd, Worcester, MA 01608

AUTOMATED TELLER MACHINES (ATM’s) –

There is an ATM located in the main lobby of the venue, to the left upon walking inside. It is equipped with both a headphone jack for enhanced audio capacity, as well as brail signage. For outdoor shows, the same ATM is used, but is located in the upper lot and to the right upon entry.

CONCESSIONS –

All concessions stands are accessible. For the Main stage, the bar is located roughly 15 feet away from the ADA section, in the back of the performance hall. For Outdoor shows, there are multiple bars (all of which are accessible), one of them being located conveniently right next to the ADA section. Guests are welcome to speak with any staff member for additional assistance.

DIETARY RESTRICTIONS –

The Palladium main stage serves basic snacks such as chips and candy. Outside food of any kind is not allowed unless required for medical reasons, such as diabetes, medication, etc. Feel free to email us at info@thepalladium.net or give us a call at 1 508-797-9696 with any questions or concerns.

The Palladium Outdoors will have a selection of food trucks at each event with a wide variety to fit most dietary restrictions. Patrons should ask the food vendors about any allergy concerns. We do not allow outside food inside the venue, unless required for medical reasons such as diabetes, celiac, medication, etc. Feel free to email us at info@thepalladium.net or give us a call at 1 508-797-9696 with any questions or concerns.

Drop off/Pick Up areas –

The best place for drop off/pick up are on Main street, in front of the venue, or at the top of MLK jr. Blvd.

Admission / Bag Policy –

Any bags measuring greater than 12″ x 12″ will NOT be permitted into the venue. For smaller bags, searches will be conducted. Backpacks, camelbacks, knapsacks, luggage, coolers, parcels, and briefcases are NOT allowed. Small purses, wallets, clutch wallets, and drawstring bags are permitted assuming they do not exceed 12″ x 12″

Medical equipment (including medications, oxygen tanks, or equipment for nursing mothers) that is contained in a larger bag or backpack is an exception to this policy and is allowed into the venue, though it is still subject to search upon entry. Patrons with any questions or concerns about entry policies are encouraged to reach out to us at info@thepalladium.net

the following items are not allowed into the venue:

PLEASE NOTE: All Patrons Entering This Establishment Are Subject To Search

Drugs or Paraphernalia (Prescription Drugs will not be allowed into the venue unless they are in a prescription bottle. The ID of the person holding the prescription must match the name on the bottle) *** Marijuana is still illegal to consume in public ***
Weapons, knives, firearms or anything Security deem a weapon
SPIKES / Bullet Belts / Large Belt Buckles
Large Climbing Clips
Outside Food / Drink / Refillable Bottles
Markers / Stickers
Flashlights or Laser
Pointers
Glass Items
Pets (Service Animals Exempt)
Professional Cameras / Recording Devices / Drones / Selfie Sticks
No Large Bags / Camelbacks
Chairs / Hammocks / Other Lounging Equipment
Tents or Beach Umbrellas
Bad Attitudes / Bad Vibes

FIRST AID –

Palladium staff is trained and certified in giving first aid for minor injuries, and multiple first aid kits are kept onsite in various areas around the building. Patrons in need of anything pertaining to first aid are encouraged speak with any uniformed staff member.

For Outdoor Shows, Licensed and trained EMT’s and/or Paramedics provided by the City of Worcester are present for the entire duration of the event. The first aid tent is clearly marked and located towards the back of the concert grounds, in plain view for patrons.

INTERPRETING SERVICES –

An ASL interpreter can be made available upon request with 30 days’ notice prior to the show, in order to give the interpreters ample time to prepare for each performance. Please reach out to us at info@thepalladium.net for more information.

The Palladium Main Stage

: View from the ADA section

: View from the ADA section

The Palladium Outdoors

Patrons access the Outdoor ADA section through the Main entrance. There are no stairs required to get to the ADA section, making it mobility-aid friendly. There is a wheelchair ramp/riser to provide a clear view of the stage. There are accessible toilet facilities located conveniently within the ADA section, as well as concession stand.