I have an E-Ticket, what does this mean?
This means your tickets have been paid for and the tickets have been sent in PDF form to your email address provided when ordering. You do not have to print your tickets, we are able to scan the QR code from your mobile device.
What is the difference between the Upstairs Room and the Main Room?
If the event is listed as being in the Upstairs room, this means the event is in our smaller room making it a more intimate experience.
If the event is listed as being in the Main room, this means that the event will be held on the big stage and more people.
What are the set times for a particular show and does the show start when doors open?
The set times for shows are determined on the day of the show several hours before doors open, so we will not know set times until then. Generally the first band will go on an hour after doors open for shows on the main stage, and a half hour after doors in the Upstairs.
Is there assigned seating?
This is an event by event basis. Please check the event ticket page you are interested in to see what options are available for our Main Room events or feel free to contact us via phone at 508-797-9696 or email at firstname.lastname@example.org . Our Upstairs room is standing room only.
Occasionally, our building is rented out by an outside promoter and they may decide to split the building into sections, charging more for the more desirable locations. If this is the case, the different ticket prices will be clearly listed on our event listings.
Where can I purchase tickets in advance?
Tickets can be purchased in advance at the box office or at SeeTickets.US. We do not recommend buying tickets via resale websites.
My child is under the age of 18, may they come to the show?
Yes, we are traditionally an All Ages concert venue unless it is otherwise clearly noted on our event listing. Please keep in mind that young children must have ear protection. The loud music can be very damaging to their hearing.
Does the venue have parking?
Our venue is surrounded by private parking lots that charge anywhere from $10 – $30, depending on what else is going on in the city.
Parking Locations: Please check each lots closing time to ensure your vehicle does not get locked in.
1- Lot across from venue (Main St)
2- Major Taylor Garage: 30 Major Taylor Blvd
3- Pearl-Elm Garage: 20 Pearl St
4- Worcester Common Garage: 3 Eaton Pl
5- Union Station: 225 Franklin St
6- Mercantile Center Garage: 100 Front St #69
7- SP+ Parking: 201 Commercial St
8- McGrath Lot (Library): 40 Salem St
We do not suggest parking on side streets or in unsupervised lots.
What time do the shows normally end?
Unfortunately, there is no such thing as “normal” in the music world. Every concert ends at a different time. Set times and Ending times are not established until the day of the event once all of the bands have arrived.
Do you serve alcohol?
Yes, we do in fact serve alcohol. In order to purchase and consume alcohol in our establishment, individuals 21 years old or older must present their Valid ID to the Security Staff at the front door. They will then place a wristband on your wrist so that the staff inside will know who is able and allowed to drink. Please note: Patrons who arrive to the venue intoxicated will not be allowed into the show.
What are the acceptable forms of identification so I can consume alcohol?
1.) Valid Massachusetts Driver’s License
2.) Valid Massachusetts Registry Of Motor Vehicles Liquor Identification Card
3.) Passport Issued By The United States or a Country Recognized by the United States
4.) Valid Military Identification Card
May I bring my bag and/or backpack into the show?
Any bags measuring greater than 12″ x 12″ will NOT be permitted into the venue. For smaller bags, searches will be conducted. Backpacks, camelbacks, knapsacks, luggage, coolers, parcels, and briefcases are NOT allowed. Small purses, wallets, clutch wallets, and drawstring bags are permitted assuming they do not exceed 12″ x 12″
However, the following items are not allowed into the venue:
PLEASE NOTE: All Patrons Entering This Establishment Are Subject To Search
> Drugs or Paraphernalia (Prescription Drugs will not be allowed into the venue unless they are in a prescription bottle. The ID of the person holding the prescription must match the name on the bottle) *** Marijuana is still illegal to consume in public ***
> Weapons, knives, firearms or anything Security deem a weapon
> SPIKES / Bullet Belts / Large Belt Buckles
> Large Climbing Clips
> Outside Food / Drink / Refillable Bottles
> Markers / Stickers
> Flashlights or Laser
> Glass Items
> Pets (Service Animals Exempt)
> Professional Cameras / Recording Devices / Drones / Selfie Sticks
> No Large Bags / Camelbacks
> Chairs / Hammocks / Other Lounging Equipment
> Tents or Beach Umbrellas
> Bad Attitudes / Bad Vibes
Is there a coat check?
Unfortunately, we do not have a coat check. Please keep in mind that we are not responsible for lost or stolen items. We suggest that you hold on to all of your personal belongings that you bring inside.
I lost my _______ how do I contact the venue in order to claim my lost item?
If you have lost an item, feel free to call our office Tuesday – Friday 12:30 – 4:30pm @ 508-797-9696 or email email@example.com in order to see if your item was found.
Why isn’t anyone answering the phone when I call on a show day?
Often times our staff is working in different parts of the venue and is not near a phone to answer it. Please try calling back during a weekday or leave a message.
May I leave and come back once I have entered the building?
Unless it is an all day festival, we do not allow Re-Entry. During all day festivals we will allow Re-Entry for the first part of the day.
May I bring a camera?
We as a venue, traditionally allow regular point and shoot cameras only. Video is not allowed inside of the building. Professional cameras (anything that is larger than the palm of your hand and/or has detachable lenses) are not allowed into the building unless you have a photo pass which the headlining band must pre-approve. Occasionally, bands do not allow any cameras at all (we usually find this out on the day of the event once all of the bands have arrived.) If this is the case, the front door security staff will ask you bring your camera back to your vehicle before you enter.
Do you accept Credit Cards?
Our Box Office now accepts all major credit cards. There is an ATM located in the front lobby of our building if you want to take out cash. The bar also accepts credit cards for beverages.
Where is the Box Office?
Tuesday – Friday from 12PM-4:30PM
Additionally, the box office is always open one hour before doors for all events on any given day.
Does the Palladium have an ADA section?
The Palladium ADA section located on our lower level provides unobstructed views of the main stage. Patrons who will require accessible accommodations and one companion should purchase one “General Admission – ADA” ticket each for access to the ADA section. Please email us at firstname.lastname@example.org with any questions or to make advance arrangements.